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HVA Technology Support

Henrico County Public Schools Virtual Learners —

Need technical support for HCPS issued devices, software support, access, …?

  • For non-hardware related issues like password resets, log-in issues, contact the Technology Helpdesk (helpdesk) helpdesk@henrico.k12.va.us 
    • Technical support staff will follow up as soon as possible
    • Please provide a good description of the problem, name of student, school attended and grade level this year.  If you have Student ID #, please provide.
  • High School and Middle School students in Henrico Virtual Academy (HVA) or attending Virtual Virginia — take hardware related or other issues to your responsible, physical secondary school.
  • Elementary school students in Henrico Virtual Academy (HVA) or attending Virtual Virginia — take hardware related or other issues to the closest middle school.  
  • For issues with the Powerschool Parent portal access, please contact Technology Helpdesk at the email address above.
  • Password Info

Family in need that does not have internet access at home for virtual learning?

Need help signing up for or using digital resources like PowerSchool Parent portal, Rycor online forms, Schoology parent access, School fees, Student meal accounts, …?

Need technical assistance for help in another language?

Additional information can be found here for Technology inquiries — https://blogs.henrico.k12.va.us/technology/frequently-asked-questions/

Rev. 9/3/21